Change factor
Say goodbye to your property headaches
Life is too short to put up with a service that isn’t putting you and your property first. It’s time to take back control.
While switching may seem like an added hassle, the cost of doing nothing is often far greater. We’re here to make the process plain sailing so you can save time and worry.
Perhaps you self-manage your block/development. In some cases, this may work well, but it can also put a strain on a few owners and may have become a time-consuming and heavy burden.
We partner with individual homeowners and residents’ committees to drive up standards.
Here’s what you can expect from us:
● Clarity - we communicate clearly in language everyone can understand with no hidden costs
● A tailored approach - every development is unique and needs a service to suit
● Expertise in every area - all our developments benefit from individual experts in finance, administration, customer service and property inspection
Do you feel valued and supported by your current factor? Is self-management working for your development?
If the answer’s no, learn more about how easy it is to switch to Charles White below.
Discover the Charles White difference
We want everyone in our team to play to their strengths. Rather than having one person do everything, you get a dedicated team to serve your development:
● Client Relationship Manager
● Development Inspector
● Client Account Manager
● Client Assistant
They work together to give you the best service possible.
We recognise we can’t maintain your development if we don’t know it inside out ourselves. That’s why we visit all our developments a minimum of seven times per year and are happy to meet with you when on-site.
You’ll also have access to a 24-hour emergency phone line managed by one of our senior Client Relationship Managers rather than a third party with little understanding of your development.
We continually invest in our systems, processes and technical knowledge, so you can have complete confidence in the service we provide.
Our 3-step switching process
You’re bound to have some concerns about changing your factor and the responsibility that comes with it.
When you’re frustrated trying to get things done through your current company, we’re here to make the switching process as smooth as possible.
Let us take the strain, and imagine how you’ll feel when you’ve put your current issues behind you.
Step 1 - Arrange your on-site visit
One of our team will meet you to visit your development and understand your requirements and priorities.
Step 2 - Laying the foundations
You’ll receive a detailed report on our service and a comprehensive quote to discuss with other homeowners.
We’ll examine your Title Deeds to advise on requirements for changing factor, and can support you in liaising with other homeowners and provide help as needed.
Step 3 - Decision time
Provide us with details of our appointment and inform your current factor in writing. We can supply you with a template letter to make this easier.
“
At every step on the way they kept us up to date with what is happening also the staff in the office could not be more helpful helping us set up a d/d for our monthly payment which we can view online.
Site visits are notified in advance and give you the chance to meet up if required which again is something that never happened with our previous factor.
We are really happy with the service CWL provide and look forward to a long relationship with them.
— Trustpilot customer review
”
Be proud of your surroundings
Complete the form below, and we’ll contact you soon to start your switch.
