Teams Supporting Success

3rd March 2021 - 8:46am

Teams Supporting Success

Following a long period of the Covid-19 pandemic with all the challenges it has presented, as Spring approaches and the vaccine programme is currently being successfully rolled out, we can allow ourselves to dream of better times ahead.

We are no different at Charles White Ltd (CWL) as we look forward to regularly meeting with clients in person rather than via Zoom.  Although communication via Zoom can be wearying, it has been an invaluable tool during this period enabling us to keep in touch with our clients electronically on a face-to-face basis.  Relationship with our clients matters to us and we continue to build and strengthen client relationships including during the pandemic.  At CWL ‘teamness’ is encouraged in all aspects of our working life and particularly in communication with each other and with our clients.

Much is written about what makes good teams. Consultants recommend getting the right mix of role preferences, of personality traits and of competencies.  However you define it, success is much more about doing and continuing to do the right thing in whatever your circumstances.

At CWL we embody working as one team, supporting each other in areas of individual expertise and experience.  Throughout the pandemic we have been passionate to provide our clients with the best service we can despite the circumstances.

The team providing service comprise a number of differing skills and expertise including our Client Relationship Managers (CRMs) seeking to engage directly with our clients in communication regarding the bespoke management of each development. Our Client Account Managers (CAMs) giving input and support on each development’s financial needs, our Property Inspectors (PIs) with the skills and expertise to routinely inspect and oversee management of development maintenance and repairs. Our Property Surveyors (PSs) providing advice and project management on more complex and/or larger property maintenance projects and Team Assistants (TAs) as the glue within the team providing valuable administration support.  Each coming together to provide the best possible service and support to make a difference for our clients, their properties and their finances.

It is as a direct result of the support and respect shown for each other and the consideration for our clients throughout the most difficult of times, that strong relationships continue to be built within CWL and with our Clients.

We are proud of our team and our collective approach in endeavouring to make a difference in the lives of each other and in the lives of every one of our clients.

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