Trainee Client Relationship Manager – Maternity Cover (At least 1 year)

We are excited to advise that an opportunity has arisen for a Trainee Client Relationship Manager position in our Edinburgh Office.  This position is for Maternity cover, with the possibility of a permanent role at the end of cover.

We are looking for an enthusiastic, passionate and hardworking individual with customer service experience.  Property experience is preferred but not essential as full training will be provided.

The role is varied and fast paced and will involve managing a portfolio of residential property developments.  You will be the main point of contract for your clients aiming to provide a first class management service.


Key duties will include:

  • Acting as the main point of contact for owners within an allocated portfolio of residential property developments across Edinburgh and the East of Scotland
  • Providing a first class Property Block Management/Factoring service and building strong relationships with your clients
  • Taking ownership of all issues reported from property owners each day with regards to property repairs, building services and account queries
  • Completing six weekly site inspections
  • Working with clients on longer term projects including roof works, paint projects and other development upgrades
  • Complaints management and resolution – liaising with internal and external contacts to resolve client issues
  • Understanding technical aspects of property management and communicating effectively to clients.

The ideal candidate would have the following:

  • Great communication skills
  • Fantastic diary management
  • Exceptional organisational skills
  • Work well under pressure
  • Passion to provide the best service possible
  • Dedication to making a difference
  • Experience with office based administration
  • Full working knowledge of Microsoft Word, Excel and Outlook
  • Strong problem solving skills


A full clean drivers licence is required.

Working hours are Monday – Thursday 9am to 5pm and Friday 9am to 4.30pm.

If you are interested in an exciting, challenging job in a busy industry with a competitive salary, please email your CV to

cwl – making a difference